Support

Here are the answers to some common questions.

  • Losing weight is not the main purpose of the anti-inflammatory diet, but eating nutritionally balanced meals can help to support your appetite and curb cravings, so you may find you lose a few pounds in the process!

  • Dietary changes can take several months to have an effect on your condition, however some may experience results much faster.

  • Yes. If you would like to try one of our other coaches, just ask in the app and we will arrange it.

  • Our coaches will usually check in with you on a daily basis, and respond within hours on weekdays. Our coaches are also available in the evenings and weekends but expect a longer response time during these periods.

  • You can choose to continue your personal coaching for as long as you wish if you would still like our support. We also have lots more programmes in the pipeline - we'll keep you posted of any developments!

  • Currently our system does not support this, however your coach may be able to extend it for you depending on the circumstances. We know it can be tough to follow a diet, especially when away from home or during particularly busy periods, but it is often at these times when it's most important to eat right. Ask your coach for advice on how to deal with this.

  • We don’t have plans for an Android version yet, but might consider it for the end of 2016 or beginning of 2017.

  • In the first instance, sign out and sign back into the app. If the problem persists, try uninstalling and reinstalling - we won’t lose your data! You can also check the AppStore to see if there are any updates available.

  • You may not notice coach messages if you have disabled push notifications on your phone. To allow notifications, go to settings and scroll until you see the TREAT icon. Here you will find the settings for the app notifications where you can select ‘allow notifications’. If the problem persists, please contact our support team.